Update Covid-19

Gradual opening of our activities:

 

As always, the safety of our guests and staff is our top priority.

 

We are so happy to announce the gradual opening of our activities starting June 12th:

 

Aerial Courses:

Mont-Saint-Grégoire: June 12th

Rawdon, Rigaud and Chauveau: June 20th

Laflèche (Val-Des-Monts): June 24th

 

Discovery Cave tour: 

Laflèche (Val-Des-Monts): June 20th

 

Arbre-en-Ciel Village:

Rawdon: Closed for the season 2020

Rigaud: June 27th

 

Via Ferrata:

Rawdon: June 27th

 

Extreme course La Rafale:

Rigaud: June 27th

 

Please note that booking is required online or over the phone with a credit card payment before your visit so that we can stagger activity start times and reduce traffic at check-in

 

*Cash is not accepted in the parks

 

*If you show up without a booking, there is a strong possibility of not participating in the activity

 

Please check back here or follow our Facebook page for the latest updates on the opening dates for Arbraska activities

 

 

 

What you can expect when you arrive at one of  our parks:

 

We have the necessary procedures in place to ensure we can welcome you to our parks in a safe and responsible manner.

 

These include:

  • Reduced capacity and smaller group sizes in all activity areas to allow for social distancing
  • Reservations will be required so that we can stagger activity start times and reduce traffic at check-in
  • Outdoor check-in at all parks with plexiglass or other barriers
  • Digital waivers that can be filled out on your smartphone
  • Touch free payment
  • Enhanced cleaning of customer helmets and harnesses after every use
  • Scheduled ‘rest periods’ for customer equipment between each use
  • New harnessing and orientation procedures to limit contact between staff and guests
  • Hand sanitizing stations throughout our parks
  • 2 meter buffer markings in higher traffic areas
  • Additional staff PPE including face masks and safety glasses
  • Thorough cleaning of common touch points in office areas
  • Modified rescue procedures
  • Staff and Guest screening for Covid-19 symptoms

 

 

Thing to remember before arriving at the park:

 

  • Our staff are here to keep you safe and to make sure you have fun
  • Please cancel or reschedule your visit if you have any Covid-19 symptoms, or have been in contact with someone who has Covid-19
  • Please fill out the online waiver ahead of time for the park you are visiting, check your email for appropriate link
  • We will not be accepting cash payments on site
  • We are operating with new procedures so there may be some waiting required during your experience
  • Please keep a 2-metre distance between people not in your household
  • We recommend that you wear a face mask and gloves
  • You will be ask to sanitize your hands… a lot
  • Always practice good hygiene
    • Sneeze and cough into your elbow
    • Don’t touch your face
    • Clean your hands regularly
  • Our washrooms are cleaned several times throughout the day, but not after every use
  • Adventure park elements such as ladders, bridges, ziplines, hand cables etc. are not sanitized, however guests and staff are asked to sanitize their hands before and after every aerial course

 

We are committed to your safety and will continue to adapt our procedures as the situation evolves, to ensure we are doing everything we can to protect our guests and staff.

 

We look forward to welcoming you back in our parks!

 

Sincerely,

Arbraska Team